{"id":1267,"date":"2026-03-20T15:13:12","date_gmt":"2026-03-20T15:13:12","guid":{"rendered":"https:\/\/jumatra.nl\/?page_id=1267"},"modified":"2026-10-14T11:00:30","modified_gmt":"2026-10-14T11:00:30","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/jumatra.nl\/en\/verzendbeleid\/","title":{"rendered":"Shipping policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1267\" class=\"elementor elementor-1267\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"e-con-top elementor-element elementor-element-7846b2f e-flex e-con-boxed e-con e-parent\" data-id=\"7846b2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9e83c0c e-con-full e-flex e-con e-child\" data-id=\"9e83c0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-802516b elementor-widget elementor-widget-reycore-breadcrumbs\" data-id=\"802516b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"reycore-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"rey-element reyEl-breadcrumbs\">\n\n\t\t\t<nav class=\"rey-breadcrumbs\"><div class=\"rey-breadcrumbs-item\">Home<\/div><\/nav>\t\t<\/div>\n\t\t<!-- .reyEl-breadcrumbs -->\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f2dbae el-mark--hp elementor-widget elementor-widget-heading\" data-id=\"6f2dbae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86e59cd elementor-widget elementor-widget-text-editor\" data-id=\"86e59cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We do our best to process and ship orders as quickly as possible.<br \/>Orders placed on working days are usually delivered within <strong data-start=\"563\" data-end=\"596\">Shipped the next business day.<br \/><\/strong>If a product is not immediately available, we will inform you as soon as possible about the estimated delivery time.<br \/>We will deliver within <strong data-start=\"741\" data-end=\"753\">30 days<\/strong>, Unless otherwise agreed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf203e6 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"cf203e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-938df4a el-mark--hp elementor-widget elementor-widget-heading\" data-id=\"938df4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Need advice?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70ca2a5 elementor-widget elementor-widget-text-editor\" data-id=\"70ca2a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Find out which electric motor you need. Contact us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e753c elementor-button-secondary elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"d5e753c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/jumatra.nl\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 256 256\"><rect width=\"256\" height=\"256\" fill=\"none\"><\/rect><circle cx=\"128\" cy=\"128\" r=\"96\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/circle><line x1=\"160\" y1=\"160\" x2=\"96\" y2=\"96\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/line><polyline points=\"160 112 160 160 112 160\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/polyline><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-top elementor-element elementor-element-649943d e-flex e-con-boxed e-con e-parent\" data-id=\"649943d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd1d78d elementor-widget elementor-widget-text-editor\" data-id=\"fd1d78d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"wp-block-heading\">Shipping methods<\/h2><p><!-- \/wp:heading --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:list --><\/p><p data-start=\"806\" data-end=\"859\">We distinguish between two types of shipping:<\/p><h4>Package delivery (up to 31 kg)<\/h4><p data-section-id=\"wvehle\" data-start=\"861\" data-end=\"893\"><span style=\"color: #484f56; font-size: 1.125rem; font-weight: 400;\">Smaller products are sent via package services.<\/span><\/p><h4>Pallet shipping<\/h4><p><span style=\"color: #484f56; font-size: 1.125rem; font-weight: 400;\">Heavier or larger products are delivered on a pallet using a conveyor.<\/span><\/p><h2 data-section-id=\"exwgk9\" data-start=\"1056\" data-end=\"1072\">Shipping costs<\/h2><p data-section-id=\"exwgk9\" data-start=\"1056\" data-end=\"1072\"><span style=\"color: #484f56; font-size: 1.125rem; font-weight: 400;\">We apply fixed shipping rates. Shipping costs are <\/span><strong style=\"color: #484f56; font-size: 1.125rem;\" data-start=\"1128\" data-end=\"1144\">never free<\/strong><span style=\"color: #484f56; font-size: 1.125rem; font-weight: 400;\"> and are always clearly displayed in the ordering process.<\/span><\/p><h4 data-section-id=\"x6kpw9\" data-start=\"1206\" data-end=\"1219\">The Netherlands<\/h4><ul data-start=\"1220\" data-end=\"1331\"><li data-section-id=\"11p1yex\" data-start=\"1220\" data-end=\"1283\">Orders up to \u20ac500 \u2192 \u20ac25 shipping and administrative costs<\/li><li data-section-id=\"1n2mx2m\" data-start=\"1284\" data-end=\"1331\">Orders over \u20ac500 \u2192 \u20ac65 shipping costs<\/li><\/ul><h4 data-section-id=\"f76lu0\" data-start=\"1333\" data-end=\"1343\">Belgium<\/h4><ul data-start=\"1344\" data-end=\"1423\"><li data-section-id=\"1jqaii5\" data-start=\"1344\" data-end=\"1396\">Package delivery \u2192 same rates as in the Netherlands<\/li><li data-section-id=\"rp27jj\" data-start=\"1397\" data-end=\"1423\">Pallet shipment \u2192 \u20ac85<\/li><\/ul><h2 data-section-id=\"1o9yguj\" data-start=\"1425\" data-end=\"1446\">Delivery and risk<\/h2><p data-start=\"1447\" data-end=\"1630\">As soon as the order is delivered to the specified delivery address, the risk passes to the customer. We recommend that you inspect the delivery immediately for any visible damage or discrepancies.<\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-769085a elementor-widget elementor-widget-text-editor\" data-id=\"769085a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"wp-block-heading\">Returns and exchanges<\/h2><p><!-- \/wp:heading --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:list --><\/p><h4 data-section-id=\"w1uv4l\" data-start=\"1665\" data-end=\"1698\">Right of withdrawal (consumers)<\/h4><p data-start=\"1699\" data-end=\"1817\">As a consumer, you have the right to cancel your order up to <strong data-start=\"1752\" data-end=\"1777\">14 days after receipt<\/strong> without giving a reason for returning it.<\/p><p data-start=\"1819\" data-end=\"1909\">After submitting your return request, you will have another opportunity to <strong data-start=\"1864\" data-end=\"1876\">14 days<\/strong> to send the product back.<\/p><h4 data-section-id=\"23i7aq\" data-start=\"1911\" data-end=\"1937\">Return conditions<\/h4><ul data-start=\"1938\" data-end=\"2220\"><li data-section-id=\"1oemio8\" data-start=\"1938\" data-end=\"2030\">Products must <strong data-start=\"1957\" data-end=\"2007\">unused and in original condition and packaging<\/strong> will be returned<\/li><li data-section-id=\"szj7pm\" data-start=\"2031\" data-end=\"2123\">You are only liable for depreciation when used outside normal inspection.<\/li><li data-section-id=\"1b1ic0z\" data-start=\"2124\" data-end=\"2220\">Return costs are <strong data-start=\"2144\" data-end=\"2167\">at your own expense<\/strong>, Unless the product is defective or delivered incorrectly<\/li><\/ul><h4 data-section-id=\"v0wy5q\" data-start=\"2222\" data-end=\"2239\">Exceptions<\/h4><p data-start=\"2240\" data-end=\"2296\">The following products are excluded from returns:<\/p><ul data-start=\"2297\" data-end=\"2384\"><li data-section-id=\"dsfkcw\" data-start=\"2297\" data-end=\"2384\"><strong data-start=\"2299\" data-end=\"2320\">Custom-made products<\/strong> (products that have been made according to the customer's specifications)<\/li><\/ul><h4 data-section-id=\"180zqfg\" data-start=\"2386\" data-end=\"2395\">Exchange<\/h4><p data-start=\"2396\" data-end=\"2433\">Exchange is possible, provided that the product:<\/p><ul data-start=\"2434\" data-end=\"2483\"><li data-section-id=\"1uokxb6\" data-start=\"2434\" data-end=\"2451\">is unused<\/li><li data-section-id=\"1qzzhag\" data-start=\"2452\" data-end=\"2483\">in original condition<\/li><\/ul><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1de3b8b elementor-widget elementor-widget-text-editor\" data-id=\"1de3b8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-section-id=\"eqejqd\" data-start=\"2490\" data-end=\"2529\">Warranty and compliance \u2013 Jumatra<\/h2><h4 data-section-id=\"15j4qhc\" data-start=\"2531\" data-end=\"2553\">Legal guarantee<\/h4><p data-start=\"2554\" data-end=\"2605\">We guarantee that our products meet the following standards:<\/p><ul data-start=\"2606\" data-end=\"2711\"><li data-section-id=\"fbt8av\" data-start=\"2606\" data-end=\"2625\">the agreement<\/li><li data-section-id=\"yybm07\" data-start=\"2626\" data-end=\"2655\">the stated specifications<\/li><li data-section-id=\"i2nz7c\" data-start=\"2656\" data-end=\"2711\">reasonable requirements of adequacy and usability<\/li><\/ul><p data-start=\"2713\" data-end=\"2795\">This means that a product must perform what you can reasonably expect it to do.<\/p><h4 data-section-id=\"8eu0rd\" data-start=\"2797\" data-end=\"2821\">Warranty on products<\/h4><p data-start=\"2822\" data-end=\"2869\">If there is a defect or problem:<\/p><ul data-start=\"2870\" data-end=\"2998\"><li data-section-id=\"v0l9lo\" data-start=\"2870\" data-end=\"2915\">Report this as soon as possible after noticing it<\/li><li data-section-id=\"1a9dl6w\" data-start=\"2916\" data-end=\"2998\">In the case of visible damage or incorrect delivery, please <strong data-start=\"2966\" data-end=\"2996\">Report immediately after receiving it<\/strong><\/li><\/ul><h4 data-section-id=\"zpl4zv\" data-start=\"3000\" data-end=\"3023\">Handling warranty<\/h4><p data-start=\"3024\" data-end=\"3081\">If a complaint is justified, we will, in consultation with you, arrange for:<\/p><ul data-start=\"3082\" data-end=\"3147\"><li data-section-id=\"13xdr9h\" data-start=\"3082\" data-end=\"3095\">Repair<\/li><li data-section-id=\"153i4af\" data-start=\"3096\" data-end=\"3110\">replacement<\/li><li data-section-id=\"1bo0it1\" data-start=\"3111\" data-end=\"3147\">or (partial) refund<\/li><\/ul><p data-start=\"3149\" data-end=\"3220\">The maximum reimbursement is equal to the purchase price of the product.<\/p><h4 data-section-id=\"p3fi82\" data-start=\"3222\" data-end=\"3256\">Warranty for business purchases<\/h4><p data-start=\"3257\" data-end=\"3286\">For business customers:<\/p><ul data-start=\"3287\" data-end=\"3474\"><li data-section-id=\"pmqm59\" data-start=\"3287\" data-end=\"3388\">Complaints about delivery or visible defects must be <strong data-start=\"3341\" data-end=\"3372\">within 2 days after receipt<\/strong> be reported<\/li><li data-section-id=\"r99lv7\" data-start=\"3389\" data-end=\"3474\">After this period, the right to repair or replacement expires for visible defects.<\/li><\/ul><h4 data-section-id=\"x9p891\" data-start=\"3476\" data-end=\"3495\">Factory warranty<\/h4><p data-start=\"3496\" data-end=\"3580\">Any factory warranty does not affect the customer's statutory rights.<\/p><p><!-- \/wp:heading --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:list --><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2fa6fc elementor-button-secondary hover-arrow-flat elementor-widget elementor-widget-button\" data-id=\"b2fa6fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/jumatra.nl\/en\/general-terms-and-conditions\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 256 256\"><rect width=\"256\" height=\"256\" fill=\"none\"><\/rect><circle cx=\"128\" cy=\"128\" r=\"96\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/circle><line x1=\"160\" y1=\"160\" x2=\"96\" y2=\"96\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/line><polyline points=\"160 112 160 160 112 160\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/polyline><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">General terms and conditions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home verzendbeleid Wij doen ons best om bestellingen zo snel mogelijk te verwerken en te verzenden.Bestellingen die op werkdagen worden [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1267","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/pages\/1267","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/comments?post=1267"}],"version-history":[{"count":14,"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/pages\/1267\/revisions"}],"predecessor-version":[{"id":19709,"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/pages\/1267\/revisions\/19709"}],"wp:attachment":[{"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/media?parent=1267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}