{"id":22,"date":"2026-03-20T15:07:12","date_gmt":"2026-03-20T15:07:12","guid":{"rendered":"https:\/\/jumatra.nl\/?page_id=22"},"modified":"2026-10-14T10:37:12","modified_gmt":"2026-10-14T10:37:12","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/jumatra.nl\/en\/retourneren\/","title":{"rendered":"Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"22\" class=\"elementor elementor-22\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"e-con-top elementor-element elementor-element-422c0d4 e-flex e-con-boxed e-con e-parent\" data-id=\"422c0d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-08749d2 e-con-full e-flex e-con e-child\" data-id=\"08749d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3656e2 elementor-widget elementor-widget-reycore-breadcrumbs\" data-id=\"e3656e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"reycore-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"rey-element reyEl-breadcrumbs\">\n\n\t\t\t<nav class=\"rey-breadcrumbs\"><div class=\"rey-breadcrumbs-item\">Home<\/div><\/nav>\t\t<\/div>\n\t\t<!-- .reyEl-breadcrumbs -->\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af2137c el-mark--hp elementor-widget elementor-widget-heading\" data-id=\"af2137c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return policy Jumatra<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7503eb7 elementor-widget elementor-widget-text-editor\" data-id=\"7503eb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">At Jumatra, we do our best to deliver your order quickly and correctly. However, if you are not satisfied with your order, please read below for information on how to return and exchange it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e387cbf e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"e387cbf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51be3db el-mark--hp elementor-widget elementor-widget-heading\" data-id=\"51be3db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Need advice?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94bf607 elementor-widget elementor-widget-text-editor\" data-id=\"94bf607\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Together with our experts, you will find out which electric motor you need. We would love to hear from you!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c59ac9 elementor-button-secondary elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"8c59ac9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/jumatra.nl\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 256 256\"><rect width=\"256\" height=\"256\" fill=\"none\"><\/rect><circle cx=\"128\" cy=\"128\" r=\"96\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/circle><line x1=\"160\" y1=\"160\" x2=\"96\" y2=\"96\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/line><polyline points=\"160 112 160 160 112 160\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/polyline><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-top elementor-element elementor-element-18ec2128 e-flex e-con-boxed e-con e-parent\" data-id=\"18ec2128\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-663824b elementor-widget elementor-widget-text-editor\" data-id=\"663824b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n<p class=\"p1\">You have the right to cancel your order within <b>14 days after receipt<\/b> to be returned.<\/p>\n<p class=\"p1\"><b>Terms and conditions:<\/b><b><\/b><\/p>\n<ul class=\"ul1 wp-block-list\">\n<li class=\"li1\">The product is unused and in original condition<\/li>\n<li class=\"li1\">The product is in the original packaging<\/li>\n<li class=\"li1\">The product is not damaged<\/li>\n<li class=\"li1\">Custom-made products are not eligible for return.<\/li>\n<\/ul>\n<p class=\"p1\">Products that are specially made to measure can <b>not to be returned<\/b>.<\/p>\n\n<h2 class=\"wp-block-heading\">Exchange<\/h2>\n\n<p class=\"p1 wp-block-paragraph\">Exchange is possible. Please contact us for this, so that we can help you quickly with a suitable solution.<\/p>\n\n<h3 class=\"wp-block-heading\">Return costs<\/h3>\n<p class=\"p1\">Return costs are always <b>at the customer's own expense<\/b>.<\/p>\n<p class=\"p1\">In addition, we are bringing the following <b>shipping and administrative costs<\/b> To be charged on return:<\/p>\n<p class=\"p1\"><b>Package delivery (up to 31 kg)<\/b><\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">Order value under \u20ac500 \u2192 \u20ac25<\/li>\n<li class=\"li2\">Order value above \u20ac500 \u2192 \u20ac65<\/li>\n<\/ul>\n<p class=\"p1\"><b>Pallet shipping<\/b><\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">Netherlands \u2192 \u20ac65<\/li>\n<li class=\"li2\">Belgium \u2192 \u20ac85<\/li>\n<\/ul>\n<p class=\"p2\">The same rates for package shipping apply to Belgium as in the Netherlands.<\/p>\n\n<h3 class=\"wp-block-heading\">Shipping<\/h3>\n\n<p class=\"p1 wp-block-paragraph\">Ordered today = shipped tomorrow<\/p>\n<p class=\"p1\">Jumatra applies <b>No free shipping<\/b><\/p>\n\n<h2 class=\"wp-block-heading\">Returning to registration<\/h2>\n\n<p class=\"p1 wp-block-paragraph\">We recommend that you register your return in advance via info@jumatra.nl.<br \/>After registration you will receive instructions for returning the product.<\/p>\n<p class=\"p1\">Return address:<br \/>Desmaco Europe B.V.<br \/>Zanddonkweg 7-A<br \/>5144 NX Waalwijk<\/p>\n\n<h2 class=\"wp-block-heading\">Important<\/h2>\n\n<ul>\n<li class=\"p1\">You are responsible for returning the product correctly and safely.<\/li>\n<li class=\"p1\">In the event of damage or use, a depreciation charge may be applied.<\/li>\n<li class=\"p1\">Refunds will be made after the product has been received in good condition.<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Legal basis<\/h2>\n<p class=\"p1 wp-block-paragraph\">This return policy has been prepared in accordance with applicable legislation and the general terms and conditions of Jumatra.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c31c87 elementor-button-secondary hover-arrow-flat elementor-widget elementor-widget-button\" data-id=\"6c31c87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/jumatra.nl\/en\/general-terms-and-conditions\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 256 256\"><rect width=\"256\" height=\"256\" fill=\"none\"><\/rect><circle cx=\"128\" cy=\"128\" r=\"96\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/circle><line x1=\"160\" y1=\"160\" x2=\"96\" y2=\"96\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/line><polyline points=\"160 112 160 160 112 160\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"16\"><\/polyline><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">General terms and conditions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home Retourbeleid Jumatra Bij Jumatra doen we er alles aan om u snel en correct te leveren. Toch niet tevreden [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/pages\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":18,"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/pages\/22\/revisions"}],"predecessor-version":[{"id":19700,"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/pages\/22\/revisions\/19700"}],"wp:attachment":[{"href":"https:\/\/jumatra.nl\/en\/wp-json\/wp\/v2\/media?parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}