Return policy Jumatra
At Jumatra, we do our best to deliver your order quickly and correctly. However, if you are not satisfied with your order, please read below for information on how to return and exchange it.
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Returns
You have the right to cancel your order within 14 days after receipt to be returned.
Terms and conditions:
- The product is unused and in original condition
- The product is in the original packaging
- The product is not damaged
- Custom-made products are not eligible for return.
Products that are specially made to measure can not to be returned.
Exchange
Exchange is possible. Please contact us for this, so that we can help you quickly with a suitable solution.
Return costs
Return costs are always at the customer's own expense.
In addition, we are bringing the following shipping and administrative costs To be charged on return:
Package delivery (up to 31 kg)
- Order value under €500 → €25
- Order value above €500 → €65
Pallet shipping
- Netherlands → €65
- Belgium → €85
The same rates for package shipping apply to Belgium as in the Netherlands.
Shipping
Ordered today = shipped tomorrow
Jumatra applies No free shipping
Returning to registration
We recommend that you register your return in advance via info@jumatra.nl.
After registration you will receive instructions for returning the product.
Return address:
Desmaco Europe B.V.
Zanddonkweg 7-A
5144 NX Waalwijk
Important
- You are responsible for returning the product correctly and safely.
- In the event of damage or use, a depreciation charge may be applied.
- Refunds will be made after the product has been received in good condition.
Legal basis
This return policy has been prepared in accordance with applicable legislation and the general terms and conditions of Jumatra.
