Find the answer to your question...
Do you have a question about our products, delivery or application?
Here you can quickly and easily find the answers to the most frequently asked questions. Is your question not listed there?
Feel free to contact us, we’d be happy to help you.
We are here to help you
Our team of specialists is ready to provide you with expert advice. 24 hours a day, 7 days a week, help when you need it.
Electric motors
What is the difference between IE2, IE3 and IE4?
How do I choose the right motor power for my application?
What does the IP protection class of an engine mean?
What is the difference between a standard motor and a regenerative motor?
What is the difference between a 2-, 4- and 6-pole motor?
How quickly can you deliver, and do you also offer installation and commissioning services?
Which motor configuration do I need? Foot motor, flange motor or combined?
Can you supply or assemble a complete, ready-to-use drive system?
Yes. Jafta not only supplies individual components, but also provides complete drive systems ready for installation. This means: motor mounted on the reducer, frequency controller fully configured and parameterized for your application, and custom cable assembly and connection. You receive a system that you can immediately put into use, without additional installation or adjustment work on site. One point of contact for the entire system. If desired, we can also come and install the system, so you can be sure that everything will work properly.
Gearboxes
What is the difference between a worm gearbox and a helical gearbox?
How do I calculate the required transfer ratio?
Can I combine a gearbox with any electric motor?
What is the maximum torque and how do I determine it?
What type of lubrication is required, and how often should I perform maintenance?
How quickly can you deliver, and do you also offer installation and commissioning services?
Which mounting type is possible and does this affect the lubrication?
Can you provide a complete, ready-to-use drive system?
Yes. Jumatra not only supplies individual components, but also provides complete drive systems, ready for installation. This means: the motor is mounted on the gearbox, the drive is fully configured and parameterized for your application, and the cable assembly is custom-assembled and connected. You receive a system that you can immediately put into operation without additional on-site assembly or adjustment work. One point of contact for the entire system.
Drives
What is the difference between scalar (V/f) and vector control?
Which drive fits my motor?
Can I use a drive for both pumps and fans?
How do I connect a drive to a PLC or BMS?
What are the EMC requirements and do I need an additional filter?
How quickly can you deliver and do you also offer on-site commissioning?
Do I need a brake resistor and when?
Can you provide a complete, ready-to-use drive system?
Services
Do you also do rush orders?
Absolutely! We are equipped to support you 24/7 with all your questions about electric motors. In addition, we also work with a disturbance service which you can reach at any time of the day. We are always ready to help you.
I don't know exactly what I need, what now?
Our staff is ready to help you every day to choose the right composition for your electric motor. You can also get advice on your perfect composition via the chat function. If you still can’t figure it out? You’re always welcome to give us a call!
Business account
How do I create a business account?
Click on the top right Log in and choose Sign in and fill out the form Register as a new customer in.
How do I log in?
Step 1 – Go to the login page
Click on the top right Log in.
Step 2 – Fill in your details
Enter the email address and password for your business account.
Step 3 – Click on Log in
After logging in, you will have access to your personal prices, orders, and account details.
If you have forgotten your password, click on Forgot password? to request a new password.
What business data is required for an account?
Company details
Company name (official name according to the Chamber of Commerce and Industry)
KvK number
Address
Street name
House number (+ addition)
Location
Postcode
Contact person
Business email
Phone number
I have forgotten my password. What now?
No problem. Click on ‘Forgot password?’ under the login form at Log in At the top right, enter the email address with which your account was registered. You will then receive an email with a link to set a new password.
If you still haven't received an email after a few minutes, please also check your spam folder. Still nothing? Feel free to contact our customer service, we'd be happy to help you.
When will I receive the approval email?
Have you not received a message after one working day?
First check your unwanted email (spam). Still not receiving anything? Then contact our customer service. We would be happy to check the status of your request.
