Shipping policy
We do our best to process and ship orders as quickly as possible.
Orders placed on working days are usually delivered within Shipped the next business day.
If a product is not immediately available, we will inform you as soon as possible about the estimated delivery time.
We will deliver within 30 days, Unless otherwise agreed.
Shipping methods
We distinguish between two types of shipping:
Package delivery (up to 31 kg)
Smaller products are sent via package services.
Pallet shipping
Heavier or larger products are delivered on a pallet using a conveyor.
Shipping costs
We apply fixed shipping rates. Shipping costs are never free and are always clearly displayed in the ordering process.
The Netherlands
- Orders up to €500 → €25 shipping and administrative costs
- Orders over €500 → €65 shipping costs
Belgium
- Package delivery → same rates as in the Netherlands
- Pallet shipment → €85
Delivery and risk
As soon as the order is delivered to the specified delivery address, the risk passes to the customer. We recommend that you inspect the delivery immediately for any visible damage or discrepancies.
Returns and exchanges
Right of withdrawal (consumers)
As a consumer, you have the right to cancel your order up to 14 days after receipt without giving a reason for returning it.
After submitting your return request, you will have another opportunity to 14 days to send the product back.
Return conditions
- Products must unused and in original condition and packaging will be returned
- You are only liable for depreciation when used outside normal inspection.
- Return costs are at your own expense, Unless the product is defective or delivered incorrectly
Exceptions
The following products are excluded from returns:
- Custom-made products (products that have been made according to the customer's specifications)
Exchange
Exchange is possible, provided that the product:
- is unused
- in original condition
Warranty and compliance – Jumatra
Legal guarantee
We guarantee that our products meet the following standards:
- the agreement
- the stated specifications
- reasonable requirements of adequacy and usability
This means that a product must perform what you can reasonably expect it to do.
Warranty on products
If there is a defect or problem:
- Report this as soon as possible after noticing it
- In the case of visible damage or incorrect delivery, please Report immediately after receiving it
Handling warranty
If a complaint is justified, we will, in consultation with you, arrange for:
- Repair
- replacement
- or (partial) refund
The maximum reimbursement is equal to the purchase price of the product.
Warranty for business purchases
For business customers:
- Complaints about delivery or visible defects must be within 2 days after receipt be reported
- After this period, the right to repair or replacement expires for visible defects.
Factory warranty
Any factory warranty does not affect the customer's statutory rights.
